Refund policy

RETURN AND REFUND POLICY

Last updated: 23 September 2026

Live Calm + Simplify wants you to be satisfied with your purchase. This policy explains how returns and refunds are handled for digital and physical products.

DIGITAL PRODUCTS

Our digital products may include downloadable PDF and Word files, printable planners, workbooks, activity books and access to digital applications.

Because digital products are delivered or made accessible shortly after purchase, we do not normally offer returns or refunds for change of mind once a file has been downloaded, emailed or accessed.

Please contact us if:

• you purchased the same product more than once by mistake;
• the files are damaged, incomplete or cannot be opened;
• you do not receive the download or access information;
• the product is materially different from its description; or
• the product otherwise fails to meet a consumer guarantee.

We will assess the issue and, where appropriate, provide technical assistance, replacement files, renewed access or a refund.

PHYSICAL PRODUCTS

Where a product is clearly described as a physical product, you may request a change-of-mind return within 14 days of delivery.

To qualify for a change-of-mind return, the product must be unused, in its original condition and returned with its original packaging. Customers are responsible for return postage for change-of-mind returns.

Personalised products and products specifically marked as final sale cannot be returned for change of mind.

If a physical product arrives damaged, faulty or materially different from its description, please contact us as soon as reasonably possible so we can arrange an appropriate remedy.

HOW TO REQUEST HELP OR A REFUND

Email hello@livecalmsimplify.com and include:

• your name;
• order number;
• the product purchased;
• a description of the issue; and
• screenshots or photographs where relevant.

We aim to respond within two business days.

If a refund is approved, it will be returned to your original payment method. We will process approved refunds within five business days, although your bank or payment provider may require additional processing time.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or any other applicable law.